At EGPETS, we are committed to the health and happiness of your furry friends. We have full confidence in the quality of our product and provide a comprehensive 2-Year Warranty to ensure a worry-free feeding experience for you and your pet.
Warranty Policy
Total Protection for Your Peace of Mind All EGPETS‘s products come with a standard 12-month warranty from the date of purchase. By submitting the activation form above on our official website, you will receive an additional 12-month warranty extension, giving you a total of 24 months of coverage.
How We Help
If you encounter any issues with the hardware or smart functions of your feeder, our dedicated support team is here to help with troubleshooting, repairs, or replacements.
Support Email: service@egpets.net
Coverage Includes
Manufacturing defects in materials or workmanship.
Failure of the internal motor or electronic dispensing system.
Connectivity issues related to the built-in Wi-Fi module (under normal use).
What is NOT Covered
Purchases made from unauthorized dealers or second-hand sellers.
Damage caused by improper cleaning, pet chewing, or accidental drops.
Product loss or theft.
Consumables (such as desiccant bags or replaceable filters) after 30 days.
Issues arising from using non-original power adapters.
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